Ordering

How do I track my order?

Please refer to the shipping notification you received in your email. If you have not received a shipping notification, your order has not shipped. However, if your order was placed more than 5 business days ago and you have not received a shipping notification, please send us an email at birds-ecommerce@cornell.edu and reference the product code of the item you ordered.

My order never arrived

Please send us an email at birds-ecommerce@cornell.edu and reference your order number as well as the product codes of any items you have not received.

An item is missing from my shipment

Please send us an email at birds-ecommerce@cornell.edu and reference your order number as well as the product codes of any items you have not received.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Refunds

Contact customer service at birds-ecommerce@cornell.edu for more information on returning an item. Thank you.

Do I have to pay sales tax?

You only have to pay sales tax if you are located in a state in which Cornell University does business. If the store checkout collects sales tax, that means you're located in a state where Cornell University needs to collect sales tax. Course and project enrollments are not taxable. Tax-exempt institutions may take advantage of their status by creating a store account and contacting us with the proper documentation. When we have confirmed your status, we will exempt purchases made from your store account from sales tax.

I have a question on my charges.

Please send us an email at birds-ecommerce@cornell.edu and reference your order number as well as the product codes of any items you have ordered.

When will my credit appear on my account?

Credits usually take 7-10 business days to process.

When will my credit card be charged?

Credit cards are charged immediately upon checkout.