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Pricing and Billing
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in a state in which Cornell University does business. Those states are currently New York, California, Pennsylvania, Texas, Massachusetts, Indiana, Maine, Colorado, Washington, and Florida. Course and project enrollments are not taxable. Tax-exempt institutions may take advantage of their status by creating a store account and contacting us with the proper documentation. When we have confirmed your status, we will exempt purchases made from your store account from sales tax.
I have a question on my charges.
  Please send us an email at birds-ecommerce@cornell.edu and reference your order number as well as the product codes of any items you have ordered.
When will my credit appear on my account?
  Credits usually take 7-10 business days to process.
When will my credit card be charged?
  Credit cards are charged immediately upon checkout.